• We will provide you with professional equipment operation training, including theoretical explanations and practical operation demonstrations. The training content covers the basic principles, operation procedures, precautions, and handling methods for common problems of the testing machine.

• For your specific needs and application scenarios, our technical experts will provide you with personalized operation guidance to help you fully utilize the performance of the testing machine to meet different types of testing requirements.

• Provide continuous online training resources, such as video tutorials, operation manuals, and answers to common questions, for your convenience to consult and learn at any time.

• Conduct regular follow-up visits to understand the usage of the equipment and formulate a personalized equipment maintenance plan for you. This includes regularly checking the operating conditions of key components such as mechanical parts, electrical systems, and sensors of the equipment.

• Provide original factory parts and consumables required for equipment maintenance to ensure the performance and stability of the equipment. All parts and consumables have undergone strict quality inspections and meet the technical requirements and performance standards of the equipment.

• Assist you in establishing an equipment maintenance file to record the maintenance history, fault conditions, and repair records of the equipment, so as to detect potential problems in time, take preventive measures in advance, and reduce the incidence of equipment failures.

• Set up a dedicated technical support hotline. If you encounter any technical problems during the use of the equipment, you can call the hotline at any time. Our technicians will provide you with timely and effective solutions.

• Form a professional technical team to provide you with all-round technical support through methods such as email and remote assistance. Whether it is software upgrade, hardware troubleshooting or optimization of testing methods, we can respond to your needs quickly.

• Continuously track the latest technologies and standards in the industry and provide you with consulting services on equipment updates, technological improvements and application expansions to help you maintain a leading position in the industry.

• For equipment failures, we promise to respond in the shortest time after receiving the repair request. For general failures, through remote diagnosis and guidance, we assist you in restoring equipment operation as soon as possible.

• For complex failures that require on-site maintenance, we will arrange experienced maintenance engineers to rush to the site in time. The maintenance engineers carry professional tools and spare parts to complete the maintenance work as quickly as possible and reduce equipment downtime.

• After the maintenance is completed, conduct a comprehensive inspection and debugging of the equipment to ensure that the equipment returns to normal operation, and provide you with a detailed maintenance report, explaining the cause of the failure, maintenance measures, and preventive suggestions.

• Continuously optimize and improve the equipment's supporting software and provide you with free software upgrade services to add new functions, improve operational convenience and the accuracy of data analysis.

• Before the software upgrade, we will introduce the upgrade content and advantages in detail to you, and formulate a reasonable upgrade plan according to your needs and equipment operation status.

• Provide training and guidance after the software upgrade to ensure that you can skillfully use the new functions and fully utilize the advantages brought by the software upgrade.

• We provide comprehensive quality assurance for the biaxial testing machine. During the warranty period, for quality problems existing in the equipment itself, we will provide you with free repair or replacement services.

• Clearly define the warranty scope and period so that you clearly understand your rights and interests. The warranty period is calculated from the date when the equipment is accepted as qualified and covers the main components and overall performance of the equipment.

• During the warranty period, if inaccurate test results or inability to operate normally of the equipment are caused by quality problems of the equipment, we will bear corresponding responsibilities and take active measures to solve the problem and recover your losses.